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The Help Centre - FAQs

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About Us

Privacy for zoombits.co.uk

Zoombits is committed, in a fair and equitable manner, and strictly to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with Jersey Law). The information we collect about you enables us to process your order and provide you with the best service possible. We only send promotional emails with your permission, and do not pass your details onto third parties without your prior consent.

Your Details

We will need to collect the following information to process and fulfil your order, and to notify where applicable the status of your order:
• Your name,
• Address,
• Phone number,
• Email address,
• And credit or debit card details.

We will never collect sensitive information about you without your consent, however additional information you give us will be used for personalisation purposes.

All personal information is held securely in accordance with our internal security policy and the law. Information is not used or transferred outside the European Union without your prior consent.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" (a small piece of electronic information), which would be stored on your browser. Unless you modify your browser settings, information collected this way can be used to identify you.

We employ other companies & individuals to perform functions on our behalf. Those companies and individuals will have access to personal information needed to perform those functions, but may not use it for any other purposes and are required to process the data in accordance with Data Protection legislation.

Returns for zoombits.co.uk

For faulty goods

Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ).

Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt repair,exchange or credit ( credit to include original postage )

To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.

We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.

If no fault can be found by our test centre, the item will be returned to you.

For damaged goods

If any item arrives damaged please contact our customer services team within 14 days of delivery for a Returns Authorisation.

Items not claimed as damaged after this period may not be authorised for replacement.

For non faulty goods

a. If the goods Zoombits delivers are not what you ordered or the delivery is of an incorrect quantity, Zoombits shall have no liability to you unless you contact our customer services team within 7 days of delivery for a Returns Authorisation

b. If you notify a problem to Zoombits under this condition, Zoombits only obligation will be, at its option:- to make good any shortage or non-delivery; or to refund to you the amount paid by you for the goods in question to the original method of payment.

c. Zoombits will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Zoombits under this condition and Zoombits shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

d. Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit Zoombits liability to you for any death or personal injury resulting from its negligence.

e. All goods returned will be inspected for damage and authenticity upon receipt, if Zoombits discovers any defects Zoombits reserves the right to refuse to refund or replace and return the item(s) to you.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Please note:
Goods opened are no longer liable for a refund. A Credit Note will be issued in its place.

If this does not help you with your query please log onto our live chat facility available through our web site or email our customer services team at sales@zoombits.co.uk and we will be happy to help.

Shipping for zoombits.co.uk

How we Deliver

We use the Royal Mail - Recorded Delivery & First Class mail services.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.

Royal Mail - Standard Delivery: - 2-4 Working Days set price - 99p! ( currently free shipping)

Important delivery information.

All Recorded deliveries must be signed for. If you are out when the postman arrives, then he will leave a card with a contact number for you to call.

We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them. We will inform you if we become or are made aware of an unexpected delay.

Please allow extra time for deliveries to Scottish islands.

In the event your item is lost in post, please allow 15 workings days from the date of despatch before making a claim, this is to ensure sufficient time is allowed to undertake our track and trace procedure.

For further information regarding tracking lost parcels, please visit the Royal mail web site or click the following link.

http://www.royalmail.com/portal/rm/print?catId=400144&mediaId=400147

Where is my order?

Delivery may take up to 15 working days.

If your order has not arrived within 15 working days after you receive an email from us informing you that your order has been dispatched please contact our sales@memorybits.co.uk team.

If you are ordering mutiple items, in certain circumstances an item may be out of stock, if this does happen it would normally be back in stock within 48 hours, if an item does not come back into stock within 62 hours from when you placed your order a member of our customer services team will contact you and advise when the item is expected and in certain circumstances we may offer an alternative replacement product.

If you are unsure of whether an item has been shipped you can log in to My Account to check the status of your order. If your order has been order processed this means you order has been despatched.

Delivery times

Delivery may take up to 15 working days.

If your order has not arrived within 15 working days after you receive an email from us informing you that your order has been shipped please contact Customer Services, and we will initiate our Track and Trace procedure on your order.

What are your terms and conditions?

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

The Contract

This website is owned and operated by

Zoombits Limited (Company No 104276)
Unit 7
St Peters Technical Park
Jersey
JE3 7ZN

After submitting an order to us we will pass you over to our trusted payment-processing partner (GlobalCollect Services BV) to allow you to provide your payment details in the most secure environment.

NB. At no point do we store your credit/debit card details on our own computer systems.
Any notification e-mails are acknowledgments, not acceptance of your order.

No contract for the sale of any product will subsist between you and Zoombits until Zoombits dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation e mail. This confirmation e mail amounts to an acceptance by Zoombits of your offer to buy goods from Zoombits.

We may decline all or part of your order for any reason, in which case we will email to tell you so.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices , Payment and Processing of Orders

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).

The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

If you order products from our site for delivery outside the UK ,they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We have no control over such charges and cannot advise on the likely amount you could be charged. We advise you to check your local customs office for further information before placing your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.

We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.

We accept payment by MasterCard, Visa, Delta, Switch, Electron, Solo, Amex and other debit cards. Payment is deducted when our partner payment provider processes your order.

Zoombits aims to arrange shipping of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. Zoombits are not able to supply dates our suppliers may get an item in stock.

Please note: Same day shipping will only occur if your order is placed before noon and we have all your ordered items in stock at our warehouse.

Right to Cancel

You may cancel your order at any time prior to your order being processed by telephoning 0845 201 3100 during our published office hours.

You can also cancel your contract at any time up to 7 working days after the day of delivery. To do this you must e-mail us at sales@zoombits.co.uk quoting your name, address and order reference number

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to our customers in the future.

If you can cancel, you must return the goods to us at your own expense using our return label number 2 found at this link.

http://www.zoombits.co.uk/forms/Zoombits_Returns_UK.pdf

You must ensure that the goods are packaged adequately to protect against damage.

Once Zoombits receive notification from you that you wish to withdraw from the contract ( in accordance with these terms ), any sum debited to Zoombits from your credit card in relation to your order will be re-credited to that credit card account as soon possible and in any event within 30 days of your order provided that the goods you wish to return are received by Zoombits in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Zoombits.

If you change your mind and cancel after 7 working days, we will only offer a credit note or exchange, subject to the returned items are received by Zoombits in the condition that they were in when delivered to you.

Your statutory rights are not affected.

Deliveries

We cannot be held responsible for delays or lost packages if you have given incorrect or incomplete address details at the time of placing your order .

On signed for deliveries. Please make sure you keep the receipt enclosed with your goods.

Delivery Charges

We make every effort to keep our delivery charges as low as possible. Our charge depends on the value of your order. You only pay one delivery charge, irrespective of the number of products ordered:

When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order.

How we Deliver

We use the Royal Mail - Recorded Delivery ( on orders over £100) and first class mail services.
Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days. All UK orders are charged at at flat rate of 99p for delivery.

Important delivery information.

All Recorded deliveries must be signed for. If you are out when the postman arrives, he will leave a card with a contact number for you to call.

We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them.

Please allow extra time for deliveries to Scottish islands.

Return of Faulty Goods

Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ).

Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt repair,exchange or credit ( credit to include original postage )

To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.

Returning Items

Please arrange for return delivery to the following address:

CoreBits Services Limited
Unit 7
St Peters Technical Park
Jersey
JE3 7ZN

Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.

Fraud/Verification Checks

From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-type postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.

General

These terms and conditions are subject to the laws and exclusive jurisdiction of the Island of Jersey, Channel Islands. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the memorybits website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in Jersey only and that no public filing requirements apply.

What is your returns policy?

For faulty goods

Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ).

Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt repair,exchange or credit ( credit to include original postage )

To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.

If no fault can be found by our test centre, the item will be returned to you.

For damaged goods

If any item arrives damaged please contact our customer services team within 14 days of delivery for a Returns Authorisation.

Items not claimed as damaged after this period may not be authorised for replacement.

For non faulty goods

a. If the goods ZOOMBITS delivers are not what you ordered or the delivery is of an incorrect quantity, ZOOMBITS shall have no liability to you unless you contact our customer services team within 7 days of delivery for a Returns Authorisation

b. If you notify a problem to ZOOMBITS under this condition, ZOOMBITS's only obligation will be, at its option:- to make good any shortage or non-delivery; or to refund to you the amount paid by you for the goods in question to the original method of payment.

c. ZOOMBITS will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to MEMORYBITS under this condition and ZOOMBITS shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

d. Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit ZOOMBITS liability to you for any death or personal injury resulting from its negligence.

e. All goods returned will be inspected for damage and authenticity upon receipt, if ZOOMBITS discovers any defects ZOOMBITS reserves the right to refuse to refund or replace and return the item(s) to you.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Please note:
Goods opened are no longer liable for a refund. A Credit Note will be issued in its place.

How do I return an item?

Faulty products or incorrect items received can be returned under the terms of our returns policy. Please fill out the below returns form:-

Download our Returns Form

Unwanted items or orders placed in error can be returned to us for a credit, and will only be accepted provided the item has not been opened and the packaging is in as good as new condition. A returns form must also be completed and returned with the product.

Please be sure to read all the terms and conditions on the returns form prior to sending your item.

If this does not help you with your query please either use our live chat facility or email our Customer Services Team at sales@zoombits.co.uk

What is your privacy policy?

We are committed, in a fair and equitable manner, and strictly to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with Jersey Law). The information we collect about you enables us to process your order and provide you with the best service possible. We only send promotional emails with your permission, and do not pass your details onto third parties without your prior consent.

Your Details

We will need to collect the following information to process and fulfil your order, and to notify where applicable the status of your order:
• Your name,
• Address,
• Phone number,
• Email address,
• And credit or debit card details.

We will never collect sensitive information about you without your consent, however additional information you give us will be used for personalisation purposes.

All personal information is held securely in accordance with our internal security policy and the law. Information is not used or transferred outside the European Union without your prior consent.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" (a small piece of electronic information), which would be stored on your browser. Unless you modify your browser settings, information collected this way can be used to identify you.

We employ other companies & individuals to perform functions on our behalf. Those companies and individuals will have access to personal information needed to perform those functions, but may not use it for any other purposes and are required to process the data in accordance with Data Protection legislation.

Only part of my order has arrived!

If you have ordered multiple items please be advised that they may not be packaged together,your packing invoices will confirm if this is the case. For example if split into three packages your order number will remain the same but will read 12345a on one invoice /12345b on another invoice /12345c on the final invoice . Please note you may not receive all of your packages at the same time.

You should allow a further 48 hours for delivery before contacting our customer services team to advise of a missing package.

What times are your customer services department open?

Our customer sevices department is open between the following times:

Call Centre: Monday - Friday 9am - 5.30pm
Emails: Monday - Friday 9am - 5.30pm

Live Chat: Monday - Friday 9am - 5.30pm

You can contact us, via our livechat service (available through our website) .

For out of hours communication, simply use our contact us link.

What are your delivery charges

How we Deliver

We use the Royal Mail - Recorded Delivery & First Class mail services.

Delivery Times

Royal Mail - Standard Delivery: - 2-4 Working Days set price - 99p! ( currently free shipping)

Important delivery information.

All Recorded deliveries must be signed for. If you are out when the postman arrives, then he will leave a card with a contact number for you to call.

Please allow extra time for deliveries to Scottish islands.

In the event your item is lost in post, please allow 15 workings days from the date of dispatch before making a claim, this is to ensure sufficient time is allowed to undertake our track and trace procedure.

For further information regarding tracking lost parcels, please visit the Royal mail web site or click the following link.

http://www.royalmail.com/portal/rm/print?catId=400144&mediaId=400147

Forgotten Your Password?

If you have forgotten your password you can click on this forgotten password link. This page will ask you for your email address which will automate a new password for you.

Alternatively please contact a member of our help team who can activate this for you.

What countries do you deliver to?

We deliver to the following countries.

If you country is not listed, please contact customer services and we may be able to help you.

Austria
Belgium
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France ( mainland only)
Germany
Hong Kong
Hungary
Ireland
Italy
Japan
Luxembourg
Canada
Netherlands
Norway
Poland
Portugal
Spain
Sweden
Switzerland
United Kingdom
United States
Channel Islands

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