For faulty goods
Within 6 months of dispatch, if there is a fault with your product we will normally offer a repair, exchange or credit. Any faults after that period must be reported to the manufacturer.
To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear.
Items need to be returned using our Returns process. You must follow the procedure that will determine if the item can be returned, if so you will be provided with a RMA number. If your return does not contain the RMA number and in the form prescribed during the returns process your item may not be processed and you may lose your right to a refund. You are liable for the safe return of the item, we recommend that you return the item using tracked and/or recorded mail. The cost of returns is borne by you unless we have agreed otherwise. If it qualifies for a replacement within the first 28 days after dispatch, we will provide you with a FREEPOST label but the responsibility for safe return resides with you, thereafter the cost of returning the item is borne by you the customer.
We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you at your cost plus an administration charge not exceeding 10% of the original net price paid by you for the item. This charge will need to be paid prior to dispatch. In such circumstances you will not be refunded for the cost of return. If you decline to pay these costs within 30 days of been notified that there was no fault and the resultant cost of return we may dispose of the items as we see fit.
For non faulty goods
a. If the goods ZoomBits delivers are not what you ordered or the delivery is of an incorrect quantity, ZoomBits shall have no liability to you unless you contact our customer services team within 7 days from the dispatch date for a Returns Authorisation.
b. If you notify a problem to ZoomBits under this condition, ZoomBits only obligation will be, at its option:- to make good any shortage or non-delivery; or to refund to you the amount paid by you for the goods in question to the original method of payment.
c. ZoomBits will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to ZoomBits under this condition and ZoomBits shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
d. Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit ZoomBits liability to you for any death or personal injury resulting from its negligence.
e. All goods returned will be inspected for damage and authenticity upon receipt, if ZoomBits discovers any defects ZoomBits reserves the right to refuse to refund or replace and return the item(s) to you.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
Goods opened are no longer liable for a refund. A Credit Note will be issued in its place.
If this does not help you with your query please log onto our live chat facility available through our web site or email our customer services team at firstname.lastname@example.org and we will be happy to help.Access Returns Process